Dispute Resolution

In the event of a dispute, the consumer may use the European Dispute Settlement Platform or one of the following entities:

CNIACC – National Center for Consumer Conflict Information and Arbitration
Address: Faculty of Law of the New University of Lisbon, Campolide Campus, 1099-032 Lisbon
Phone: +351 213 847 484
E-mail: cniacc@unl.pt
Website: www.arbitragemdeconsumo.org

CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Center
Address: Business Nest Building, Estrada da Penha, 8005-131 Faro
Phone: +351 289 823 135
E-mail: cimaal@mail.telepac.pt
Website: www.consumidoronline.pt

Arbitration Center for Consumer Conflicts of the District of Coimbra
Address: Av. Fernão Magalhães, n.º 240, 1º – 3000-172 COIMBRA
Phone: +351 239 821 690 / +351 239 821 289
E-mail: geral@centrodearbitragemdecoimbra.com
Website: www.centrodearbitrajedecoimbra.com

Lisbon Consumer Conflict Arbitration Center
Address: Rua dos Douradores, 116, 2º – 1100-207 LISBOA
Phone: +351 218 807 000 / +351 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
Website: www.centroarbitragemlisboa.pt

Porto Consumption and Arbitration Information Center
Address: Rua Damião de Góis, 31 – Shop 6 – 4050-225 Porto
Phone: +351 225 508 349 / +351 225 029 791
E-mail: cicap@mail.telepac.pt
Website: www.cicap.pt

Arbitral Court Arbitration Center for Consumer Conflicts
Address: Rua Capitão Alfredo Guimarães, nº 1, 4800-019, Guimarães
Phone: +351 253 422 410
E-mail: triave@gmail.com
Website: www.triave.pt

Information Center, Mediation and Consumer Arbitration (Arbitration Court of Consumption) Braga
Address: Rua D. Afonso Henriques, nº 1 (Building Parish of the Town Hall), 4700-030, Braga
Phone: +351 253 617 604
E-mail: geral@ciab.pt
Website: www.ciab.pt

Viana do Castelo
Address: Av. Rocha Paris, 103 (Vila Rosa Building), 4900-394, Viana do Castelo
Phone: +351 258 809 335
E-mail: ciab.viana@cm-viana-castelo.pt
Website: www.ciab.pt

Arbitration Center for Consumer Conflicts of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1º Andar, 9050-405 Funchal
Phone: +351 291 750 330
E-mail: centroarbitragem.sras@gov-madeira.pt
Website: www.srrh.gov-madeira.pt/cacc